Refund Policy

1. Free Trial / Demo

• If a free trial or demo is offered, we encourage you to test the platform before choosing a paid plan.

2. Subscription Plans

• All subscriptions (Basic, Standard, Premium) are billed in advance, either monthly or annually, depending on your selection.

• Subscriptions automatically renew at the end of each billing cycle unless cancelled.

3. Cancellations

• You may cancel your subscription anytime through your account settings.

• Once cancelled, you will continue to have access until the end of your current billing cycle.

• No further charges will be applied after cancellation.

4. Refunds

• Monthly Plans: Payments are non-refundable. We do not offer partial or prorated refunds for unused time.

• Annual Plans: If cancelled within the first 7 days, a full refund may be issued (minus payment gateway fees). After 7 days, no refunds will be provided.

• Technical Issues: If you are unable to use the service due to a verified technical error on our side, please contact support — we’ll review and may issue a fair refund or credit.

5. Upgrades & Downgrades

• If you upgrade to a higher plan, the change takes effect immediately and a prorated charge will apply.

• If you downgrade, the change will apply from the next billing cycle.

6. Contact Us

If you have any questions or concerns regarding billing, cancellations, or refunds, reach us at:
📧 hello.codechillesdigitalagency@gmail.com